VF Heartbeat 3.15.3 APK MOD (UNLOCK/Unlimited Money) DownloadVF Heartbeat provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
– See survey scores and read customer comments
– Create your own scorecards to track TNPS and First Time Fix
– See a ranking of organisational units relevant to you
– Filter results by search term, organisational level, alert type, time period, and customer segment
– Forward responses by email to colleagues
– Call back customers and record call results
– Close/reopen alerts
The Vodafone Heartbeat programme
– Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
– Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
– Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
Understanding scores and comments
– Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
– We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
– These responses are used to calculate Net Promoter Score for that touchpoint.
– No matter the number, with Heartbeat our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
– Customers can also leave comments in their own words, good or bad.
– Through Heartbeat we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
com.medallia.mobile.vf
App Name | VF Heartbeat v3.15.3 |
---|---|
Genre | Apps, Business |
Size | |
Latest Version | 3.15.3 |
Get it On | |
Update | 2022-10-12T21:01:42.000Z |
Package Name | com.medallia.mobile.vf |
Rating | 0.0 |
Installs | 10,000+ |
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